1. Customized Products - No Return or Exchange
At VG SPORTS, we aim to provide high-quality T-Shirts and mobile covers, along with a smooth shopping experience. Please carefully review the product details, size, color, model compatibility, and customization information before placing your order.
Customized T-Shirts, mobile covers, and other personalized products are strictly non-returnable and non-exchangeable.
Customized products are made according to the customer's selected design, text, image, name, number, size, color, mobile model, or other personalization details. Therefore, customized products cannot be returned or exchanged due to:
- Change of mind
- Incorrect T-Shirt size selected by the customer
- Incorrect mobile model selected by the customer
- Incorrect customization details provided by the customer
- Personal preference
- Design or color preference after placing the order
Customers are requested to carefully verify all customization details, T-Shirt sizes, and mobile model information before placing an order.
2. Non-Customized Products
For eligible non-customized T-Shirts and mobile covers, refund requests may be accepted only in cases such as:
- Wrong product received
- Wrong mobile cover model received
- Product received in damaged condition
- Manufacturing defect
- Mobile cover not matching the model selected at the time of purchase
A refund request must be raised within 48 hours of delivery.
3. Damaged or Wrong Product
If you receive a damaged, defective, or incorrect T-Shirt or mobile cover, please contact VG SPORTS Customer Support within 48 hours of delivery.
Customers are required to provide clear product photographs for verification. For mobile covers, customers may also be required to provide details or photographs confirming the mobile model.
After verification, VG SPORTS may approve a refund for eligible cases.
4. Return Conditions
For eligible non-customized T-Shirts and mobile covers:
- The product must be unused, unwashed, and unworn.
- The product must be in its original condition.
- Original tags, packaging, and accessories should be intact.
- The product must not have been altered, damaged, scratched, or modified by the customer.
- Mobile covers must not show signs of use, installation, scratches, or damage caused after delivery.
5. Refund Policy
For approved returns, refunds will be processed after the returned product has been received and verified.
The refund processing time may vary depending on the original payment method and payment provider.
No refund will be provided for customized T-Shirts or mobile covers due to change of mind, incorrect size selection, incorrect mobile model selection, incorrect customization details, or personal preference.
6. Order Cancellation
Once a customized T-Shirt or mobile cover order has entered the production, printing, or customization process, it cannot be cancelled.
7. Contact Us
For any questions regarding refunds, please contact VG SPORTS Customer Support.
VG SPORTS - Quality • Style • Your Identity